1. General Policy

All products, parts, and services provided by Bennett Truck Center (BTC) are covered under our Limited Warranty unless otherwise specified.

This warranty applies only to the original purchaser and covers defects in materials or workmanship under normal use and proper installation.

Except as expressly stated, all items are sold “AS IS” and “AS AVAILABLE.”

BTC makes no other warranties—express, implied, or statutory—including, but not limited to, warranties of merchantability, fitness for a particular purpose, or title.

No verbal statements or promises shall constitute a warranty unless in writing and signed by an authorized BTC representative.

2. Warranty Coverage

BTC offers a limited one-year parts warranty on select rebuild kits and components sold directly by Bennett Truck Center.

This warranty covers replacement of the part only.

Not covered under any circumstances:

• Labor, towing, rental, progressive damage, or vehicle downtime
• Incidental or consequential losses

If a replacement part is unavailable, BTC reserves the right to issue a refund or credit toward a future purchase.

3. Warranty Exclusions

This warranty does not apply to:

• Improper installation, misuse, abuse, or negligence
• Modifications, tuning, or tampering
• Damage caused by faulty supporting components (fuel, oil, coolant, etc.)
• Normal wear items (filters, gaskets, seals, hoses, etc.)
• Contamination or lack of maintenance
• Failures caused by installation on incorrect applications

⚠️ Installer Responsibility:
It is the customer’s responsibility to ensure all parts ordered are correct for the application. BTC is not responsible for damages caused by incorrect installation or part selection.

4. Limitation of Liability

Under no circumstance shall Bennett Truck Center, its owners, employees, or vendors be liable for any indirect, incidental, or consequential damages, including loss of income, downtime, or profit.

If a claim is validated, BTC’s total liability will not exceed the original purchase price of the item, or $5,000.00, whichever is less, unless otherwise stated in writing.

If you are dissatisfied with a product or service, your sole remedy is to discontinue use and contact BTC for a warranty review.

5. Warranty Claim Procedure

Step 1 – Complete the Warranty Claim Form

Fill out the official Bennett Truck Center Warranty Claim Form completely.
Incomplete or missing information may delay or void the claim.

Include:

• Customer name and contact info
• Original invoice or proof of purchase
• Labor invoice (if applicable)
• ECM report (if required by manufacturer)
• Detailed description of issue or failure

Step 2 – Prepare Return Shipment

• Drain fluids (oil, coolant, etc.) from all returned parts.
• Clean and dry the item thoroughly.
• Use original packaging if available.
• Securely pack the item using appropriate materials (foam, paper, or banding).

BTC will issue a prepaid return label once the completed claim form is approved.
Only use the provided label—if an incorrect label is used, the claim may be denied.

Step 3 – Return Timeline

• All claimed parts must be returned within 30 days of claim initiation.
• Include the Return Authorization Form inside the package.
• Failure to return within 30 days may result in claim closure with no credit issued.

6. Inspection & Decision

Once received, BTC or the manufacturer will inspect the part.

Outcomes:

• Approved claims may result in a replacement or credit.
• Denied claims may result in the part being scrapped after notification unless the customer requests return (at their expense).

7. Manufacturer Warranties

Some parts are covered under the manufacturer’s warranty (e.g., AFA, McBee, GTP, Eaton).

In these cases, BTC will assist in submitting the claim, but final approval is determined by the manufacturer.

Labor rates and allowances follow each manufacturer’s published warranty schedule (typically $30–$50/hr book time).

8. Installation Disclaimer

All installations must follow OEM specifications, torque values, and clean assembly standards.

Failure to follow manufacturer guidelines—including cleanliness, torque sequences, and lubrication—will void the warranty.

BTC is not responsible for:

• Engine or drivetrain damage caused by incorrect installation
• Contaminated systems (oil, fuel, coolant)
• Improper break-in procedures
• Damage from aftermarket tuning or deletes

9. How to Contact BTC Warranty Department

For warranty assistance or claim submission:
📧 Email: warranty@bennetttruckcenter.com
📞 Phone: (830) 217-1954
📍 Mailing Address: 14526 U.S. Highway 181 S, San Antonio, TX 78223

Once your claim form is received, a representative will respond within 1–5 business days.

10. Agreement

By purchasing from Bennett Truck Center, you acknowledge and agree to this Warranty Policy and all limitations of liability contained herein.

11. Legal Statement

This policy constitutes the entire agreement regarding warranty and liability.
No other statements, whether written or verbal, modify these terms.

BTC reserves the right to update or revise this warranty policy at any time without notice.

© 2025 Bennett Truck Center – All Rights Reserved.

1. General Shipping Terms

Bennett Truck Center (BTC) ships nationwide using reputable carriers such as FedEx, UPS, USPS, and regional freight providers.

All orders are shipped FOB Origin (Freight on Board) — meaning ownership and responsibility transfer to the customer once the order leaves our facility or our vendor’s dock.

By placing an order with Bennett Truck Center, the customer acknowledges and agrees to all terms outlined in this Shipping Policy.

2. Processing Time

Orders are typically processed and shipped within 1–2 business days once payment has been received and verified.
Processing time does not include transit time.

If an item is not in stock at our warehouse, it may ship directly from the manufacturer or vendor (drop-shipped).
Estimated shipping times vary depending on the carrier and location and are not guaranteed.

3. Delivery Delays

Bennett Truck Center is not responsible for any delays in delivery once an order has been shipped.
Delays caused by carriers—including but not limited to FedEx, UPS, USPS, or freight companies—are beyond our control and do not qualify for refunds, cancellations, or damages.

Common causes of delay include:

• Weather conditions
• Incorrect or incomplete shipping addresses
• Carrier logistics or capacity delays
• National holidays
• Strikes, natural disasters, or other events beyond BTC’s control

BTC cannot guarantee delivery dates or times under any circumstance.

4. Lost, Damaged, or Misdelivered Shipments

Once a shipment has been transferred to the carrier, BTC’s liability ends.
All risk of loss, damage, or delay passes to the customer.

If a package is:

Lost: The customer must contact the carrier directly to initiate a trace or claim. BTC will assist if possible but cannot issue replacement parts or refunds until the carrier completes its investigation.

Damaged: The customer must note damage at time of delivery and retain all packaging materials. Damage claims must be filed with the carrier within their published claim window.

Misdelivered: BTC will help coordinate with the carrier, but the carrier’s findings and compensation policies will govern resolution.

5. Freight Shipments (LTL & Heavy Items)

For large or heavy shipments (engines, transmissions, differentials, etc.), deliveries are made curbside unless otherwise arranged.

It is the customer’s responsibility to provide proper equipment for unloading (e.g., forklift or dock).
Failure to do so may result in additional fees or delivery refusal.

If visible damage is present at delivery, the customer must note it on the Bill of Lading (BOL) and take photos before signing.
Failure to document visible damage may void eligibility for freight claims.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information.
BTC is not responsible for lost or delayed shipments due to incorrect addresses or missing information.

Any fees assessed by the carrier for address corrections or re-delivery will be billed to the customer.

7. Shipping Costs

Shipping costs are calculated based on size, weight, and destination.

Some items include free shipping, but “free shipping” applies only to the original outbound shipment.
Any return shipping or re-shipments due to customer error are the customer’s responsibility.

8. Refused or Undeliverable Shipments

If a shipment is refused or returned as undeliverable, the customer will be responsible for:

• All outbound and return shipping costs
• Any restocking or handling fees
• Reshipment fees if the order is to be sent again

BTC reserves the right to deduct these costs from any refund or credit.

9. Delayed or Late Shipments – Limitation of Liability

Under no circumstances shall Bennett Truck Center be liable for:

• Missed delivery deadlines
• Lost business or income due to delayed shipments
• Vehicle downtime, rental fees, or related expenses

Delivery estimates are provided by the carrier and are not guaranteed.
BTC’s responsibility ends when the shipment is tendered to the carrier.

If a delivery delay occurs, the customer’s exclusive remedy is to contact the carrier directly to file a claim or request delivery status.

10. International Shipping

BTC currently ships within the United States only unless otherwise approved.

International shipping (if approved) is subject to additional handling, customs fees, and carrier conditions.
BTC is not responsible for customs delays, import duties, or clearance issues once the item leaves the U.S.

11. Shipping Damage Claims

If a shipment arrives damaged:

1. Take clear photos of all packaging and the damaged item.
2. Do not discard the box, packing materials, or item.
3. Contact BTC within 48 hours of delivery at
   📧 shipping@bennetttruckcenter.com or
   📞 (830) 217-1954

BTC will assist in initiating a claim with the carrier.
Please note: Replacement or credit is issued only after the carrier has completed their investigation and approved the claim.

12. Force Majeure Clause

Bennett Truck Center shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including but not limited to:

• Acts of God
• Fire, flood, or severe weather
• Labor disputes
• Transportation or carrier failures
• Government actions or supply chain disruptions

13. Agreement

By purchasing from Bennett Truck Center, you acknowledge and agree to this Shipping Policy and all limitations of liability contained herein.

© 2025 Bennett Truck Center – All Rights Reserved
14526 U.S. Hwy 181 S, San Antonio, TX 78223
📧 shipping@bennetttruckcenter.com | 📞 (830) 217-1954

Last updated:November 2, 2025

1. Introduction

Bennett Truck Center (“BTC,” “we,” “us,” or “our”) operates this online store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you:

• visit or browse our website,
• make a purchase or other transaction,
• create an account,
• interact with our customer service team, or
• otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy.

2. Personal Information We Collect or Process

When we say “personal information” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. It does not include de-identified or aggregated data.

Depending on how you interact with us, where you live, and what the law allows, we may collect the following categories of personal information:

• Contact details – name, billing address, shipping address, phone number, email address
• Financial and payment information – credit/debit card details, payment method, payment confirmation, transaction details
• Account information – username, password, security/verification questions, preferences, saved addresses
• Transaction information – items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or canceled; order history
• Communications – messages you send us, customer support conversations, feedback
• Device information – IP address, browser type, device type, operating system, mobile identifiers, network info
• Usage information – how you browse and interact with the site, pages viewed, referring/exit pages, time on page, click behavior
• Inferences – insights we may derive to improve your experience (e.g. likely preferences or product interests)

3. Sources of Personal Information

We collect personal information from the following sources:

1. Directly from youWhen you create an accountWhen you place an orderWhen you contact usWhen you sign up for marketing or submit a form
2. AutomaticallyThrough cookies, pixels, and similar technologies when you browse the siteFrom your device and browser when you visit or use the Services
3. From service providersPayment processors, shipping providers, IT, analytics, and marketing tools that act on our behalf
4. From partners or other third partiesFor example, when we run joint marketing campaigns or use Shopify features that help merchants improve your shopping experience

4. How We Use Your Personal Information

We may use your information for the following purposes:

a. Provide, Tailor, and Improve the Services

• Process and fulfill your orders
• Manage your account and preferences
• Arrange shipping and returns
• Remember items in your cart or wishlist
• Recommend products and personalize your experience
• Operate, maintain, and improve the website and services

b. Marketing and Advertising

• Send you emails, texts, or mail about promotions, new products, or services
• Show you ads on our site or on other sites based on your browsing or order history
• Customize marketing based on what you’ve viewed or purchased

c. Security and Fraud Prevention

• Verify your identity
• Detect, investigate, and prevent fraud, abuse, or unauthorized transactions
• Protect our customers and our business

d. Communicating with You

• Respond to your inquiries and support requests
• Send order confirmations, shipping updates, or policy changes
• Maintain our customer relationship with you

e. Legal and Compliance

• Comply with applicable law
• Respond to lawful requests from authorities
• Enforce our terms, policies, and agreements
• Protect our rights and the rights of others

5. How We Disclose Personal Information

We do not sell your personal information in the traditional sense. However, we may share or disclose personal information in the following situations:

• With Shopify – our store platform provider, to operate, improve, and secure the Services
• With service providers and vendors – payment processors, shipping and fulfillment partners, IT providers, analytics and marketing tools, cloud storage
• With business and marketing partners – to provide ads or promotions that may be relevant to you (subject to your rights where you live)
• With your direction or consent – e.g. when you use social media login, or ask us to ship to a third party
• Within our business or affiliates – for internal administration and reporting
• For legal reasons or business transfers – in connection with a merger, acquisition, bankruptcy, or when required to comply with law, protect rights, or prevent harm

Some of these third parties will use your information in accordance with their own privacy notices.

Where applicable, you may have the right to opt out of targeted advertising / sharing for cross-context behavioral advertising (see Section 10 below).

6. Relationship with Shopify

Our store is hosted on Shopify. That means:

• Information you provide to us may also be collected and processed by Shopify to help us run the store
• Shopify may combine data from your activity on our store with data from other merchants using Shopify to improve its services
• In some cases, Shopify is the controller for certain types of processing and is responsible for honoring your privacy rights for that processing

To learn more about how Shopify handles your data and to exercise rights directly with Shopify, visit Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal.

7. Third-Party Websites and Links

Our Services may contain links to websites or services that we do not operate or control.
If you click a third-party link, your activity on that site is governed by that site’s privacy policy and terms, not ours.
We are not responsible for the privacy, security, or content practices of third-party sites or social media platforms.

8. Children’s Data

Our Services are not intended for children and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you believe a child has provided us with personal information, please contact us using the details below and we will delete it.

As of the date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 years of age.

9. Security and Retention of Your Information

We use commercially reasonable safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

Please do not send sensitive or confidential information via unsecure channels.

We retain personal information only as long as necessary to:

• provide the Services,
• comply with legal requirements,
• resolve disputes, and
• enforce our agreements.

10. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

• Right to Access / Know – request what personal information we hold about you
• Right to Delete – request that we delete personal information we maintain about you
• Right to Correct – request that we correct inaccurate personal information
• Right to Portability – request a copy of your information in a portable format (where required by law)
• Right to Opt Out of Sale/Sharing/Targeted Advertising – in some locations, you can direct us not to share your information for targeted advertising or cross-context behavioral advertising
• Right to Manage Communications – you can opt out of marketing emails at any time using the “unsubscribe” link

We may need to verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf, subject to verification.

You can also review Shopify’s privacy resources here: https://privacy.shopify.com/en
(Shopify may honor Global Privacy Control signals in some jurisdictions.)

We will not discriminate against you for exercising any privacy rights available to you.

11. International Transfers

We may transfer, store, or process your personal information outside of the country where you reside, including to the United States.

Where required, we will use appropriate safeguards (such as Standard Contractual Clauses) to protect your information when it is transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes in our practices,
• changes in law, or
• changes to our Services.

When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Services after we post changes means you accept those changes.

13. Contact

If you have questions about this Privacy Policy, our data practices, or would like to exercise your rights, please contact us:

Bennett Truck Center
14526 South U.S. Highway 181
San Antonio, TX 78223
📧 matthew@bennetttruckcenter.com
📍 United States

© 2025 Bennett Truck Center – All Rights Reserved